Proton Mail customer service
Email Providers · Independent contact guide
Proton Mail publishes no phone number — use the official chat below.
Proton doesn't offer phone support by design — support is via ticket for paid users and self-service articles for everyone. Any “support number” for Proton Mail circulating elsewhere is not confirmed and may be a scam.
Not applicable — no phone or live chat support is offered.
Checked against Proton Mail’s official site on 2026-09-08. View source →
Before you call or chat
aicrazed will never ask you for a password, one-time passcode, gift card, or payment over the phone or in chat. Neither will Proton Mail’s real support team. If someone claiming to represent Proton Mail asks for these, hang up — you’ve reached a scammer, not support.
- We never ask for your password, one-time code, or payment details.
- The links above go to Proton Mail’s own official domain — check your browser’s address bar.
- If a search result or ad shows a different number for Proton Mail, treat it as unverified until you confirm it on their official site.
Common issues & how to resolve them
General guidance based on what usually works for this kind of issue — not Proton Mail’s official policy.
Getting started
Proton Mail's own help center covers setup and first-time account questions step by step. Use the option above if your situation isn't addressed there.
Using Proton Mail
Most day-to-day features (folders, labels, filters) are explained in Proton Mail's help center with exact steps. Contact them directly if you hit a bug the guides don't explain.
Contacts
Check whether contacts were included in an import from another provider first, since that's the most common place they go missing. Use the contact option above if contacts still aren't where you expect them.
Custom email domain
Double-check your domain's DNS records against Proton Mail's exact setup instructions first — a single missing record is the most common cause of delivery problems. Use the contact option above if the records match and mail still isn't flowing.
Addresses and identities
Additional email addresses and identities are added directly under account settings, not through a support request. Proton Mail's help center above covers the exact steps.
Average wait time
Proton Mail doesn’t publish wait-time data — this isn’t a verified figure.
Best time to contact
General rule of thumb, not brand-specific data: contacting outside peak hours tends to mean a shorter wait.
Quick answers
Does Proton Mail have a customer service phone number?
No. Proton Mail does not publish a public customer service phone number. Proton doesn't offer phone support by design — support is via ticket for paid users and self-service articles for everyone. Use the official chat link on this page instead.
What are Proton Mail’s support hours?
Not applicable — no phone or live chat support is offered.
What can I contact Proton Mail about?
Common reasons people contact Proton Mail include: Getting started; Using Proton Mail; and Contacts.