Spotify customer service

Streaming · Independent contact guide

Official phone number

Spotify publishes no phone number — use the official chat below.

Spotify support is chat and ticket-based through an in-account assistant, plus a large Community forum. Any “support number” for Spotify circulating elsewhere is not confirmed and may be a scam.

Official chat & help center Spotify Support →

Support hours

Not stated.

Before you call or chat

aicrazed will never ask you for a password, one-time passcode, gift card, or payment over the phone or in chat. Neither will Spotify’s real support team. If someone claiming to represent Spotify asks for these, hang up — you’ve reached a scammer, not support.

We never ask for your password, one-time code, or payment details.
The links above go to Spotify’s own official domain — check your browser’s address bar.
If a search result or ad shows a different number for Spotify, treat it as unverified until you confirm it on their official site.

Common issues & how to resolve them

General guidance based on what usually works for this kind of issue — not Spotify’s official policy.

Payments and billing

Double-check the card or payment method on file for a typo or expiration date first. If a charge still looks wrong, contact Spotify above with the exact date and amount.

Manage your account

Most account details can be updated directly in your account settings. Contact Spotify above for anything the settings page doesn't cover.

Premium plans

Compare plan details and switch directly in account settings — changes usually take effect at your next billing date. Contact Spotify above if a plan change didn't apply correctly.

Troubleshoot playback

Restart the app and check your internet connection first — that resolves most playback issues. Contact Spotify above if it persists, with the device you're using.

Cancel or change your subscription

Manage or cancel your plan directly in account settings — changes usually apply immediately there, though you typically keep access until the end of the billing period. Contact Spotify above if the option isn't available or a charge doesn't match.

Average wait time

Not officially published

Spotify doesn’t publish wait-time data — this isn’t a verified figure.

Best time to contact

Early or late in the day, local time

General rule of thumb, not brand-specific data: contacting outside peak hours tends to mean a shorter wait.

Quick answers

Does Spotify have a customer service phone number?

No. Spotify does not publish a public customer service phone number. Spotify support is chat and ticket-based through an in-account assistant, plus a large Community forum. Use the official chat link on this page instead.

What are Spotify’s support hours?