TikTok customer service
Social Media · Independent contact guide
TikTok publishes no phone number — use the official chat below.
TikTok support is handled through in-app reporting and the Help Center rather than a phone line. Any “support number” for TikTok circulating elsewhere is not confirmed and may be a scam.
Not applicable — support is self-service and in-app.
Checked against TikTok’s official site on 2026-09-08. View source →
Before you call or chat
aicrazed will never ask you for a password, one-time passcode, gift card, or payment over the phone or in chat. Neither will TikTok’s real support team. If someone claiming to represent TikTok asks for these, hang up — you’ve reached a scammer, not support.
- We never ask for your password, one-time code, or payment details.
- The links above go to TikTok’s own official domain — check your browser’s address bar.
- If a search result or ad shows a different number for TikTok, treat it as unverified until you confirm it on their official site.
Common issues & how to resolve them
General guidance based on what usually works for this kind of issue — not TikTok’s official policy.
Account and privacy settings
Most privacy controls — who can see your videos, message you, or duet with you — are set directly in Settings and Privacy. Use the contact option above for anything the settings menu doesn't expose.
Log in and troubleshooting
Try the password reset flow first, since most login issues resolve there. Use the contact option above if you no longer have access to the phone number or email linked to the account.
Safety and Community Guidelines
Use the in-app reporting tool on the specific video or comment first — it routes faster than general support. Use the contact option above only if there's no direct reporting flow for your situation.
Account recovery
Try the account recovery flow in the app first using your linked phone number or email. Use the contact option above only if that flow doesn't recognize your account.
Report inappropriate content
Report the specific video or comment directly rather than the account overall — it gives TikTok's review team the exact content in question. Use the contact option above only if there's no report option available.
Average wait time
TikTok doesn’t publish wait-time data — this isn’t a verified figure.
Best time to contact
General rule of thumb, not brand-specific data: contacting outside peak hours tends to mean a shorter wait.
Quick answers
Does TikTok have a customer service phone number?
No. TikTok does not publish a public customer service phone number. TikTok support is handled through in-app reporting and the Help Center rather than a phone line. Use the official chat link on this page instead.
What are TikTok’s support hours?
Not applicable — support is self-service and in-app.
What can I contact TikTok about?
Common reasons people contact TikTok include: Account and privacy settings; Log in and troubleshooting; and Safety and Community Guidelines.