UPS customer service
Shipping Carriers · Independent contact guide
Monday–Friday 7am–11pm, Saturday 8am–8pm, Eastern time. Technical support (website/account issues): 1-877-289-6418.
Customer service: Monday–Friday 7am–11pm, Saturday 8am–8pm, Eastern time. Other department lines have their own hours — see the source page.
Checked against UPS’s official site on 2026-10-01. View source →
Before you call or chat
aicrazed will never ask you for a password, one-time passcode, gift card, or payment over the phone or in chat. Neither will UPS’s real support team. If someone claiming to represent UPS asks for these, hang up — you’ve reached a scammer, not support.
- We never ask for your password, one-time code, or payment details.
- The links above go to UPS’s own official domain — check your browser’s address bar.
- If a search result or ad shows a different number for UPS, treat it as unverified until you confirm it on their official site.
Common issues & how to resolve them
General guidance based on what usually works for this kind of issue — not UPS’s official policy.
Tracking a package
UPS's tracking page needs your 1Z tracking number from the shipment confirmation. If a package shows no movement for several days, use the contact option above instead of waiting it out.
Missing or delayed delivery
Check the delivery status and any driver release notes on the tracking page first — UPS often leaves a photo or location note for "delivered" packages that aren't visibly there. If that doesn't explain it, contact UPS above.
Filing a claim
Start a claim through UPS's online claims tool with your tracking number and proof of value ready. Claims for damage are usually faster to resolve than claims for loss, so have photos on hand if the package arrived damaged.
Shipping and label creation
Most label and rate questions can be solved directly through UPS's shipping tools without a call. Contact UPS above if a label won't generate or a shipment is stuck in "label created" status.
Billing and invoices
Review your invoice online first to check which charges are disputed — UPS billing often itemizes surcharges separately from base shipping. Contact billing support above for anything that still looks wrong.
International shipping support
Customs forms and duties estimates are available through UPS's international shipping tools before you ship. Contact UPS above if a shipment is held at customs or duties seem incorrect.
Average wait time
UPS doesn’t publish wait-time data — this isn’t a verified figure.
Best time to contact
General rule of thumb, not brand-specific data: contacting outside peak hours tends to mean a shorter wait.
Quick answers
Does UPS have a customer service phone number?
Yes — UPS’s verified customer service number is 1-800-742-5877. Monday–Friday 7am–11pm, Saturday 8am–8pm, Eastern time. Technical support (website/account issues): 1-877-289-6418.
What are UPS’s support hours?
Customer service: Monday–Friday 7am–11pm, Saturday 8am–8pm, Eastern time. Other department lines have their own hours — see the source page.
What can I contact UPS about?
Common reasons people contact UPS include: Tracking a package; Missing or delayed delivery; and Filing a claim.