Amazon customer service
Retail · Independent contact guide
Amazon publishes no phone number — use the official chat below.
Its official help page instead asks you to sign in and choose your issue, which connects you by phone, chat, or email as appropriate. Any “support number” for Amazon circulating elsewhere is not confirmed and may be a scam.
Checked against Amazon’s official site on 2026-09-08. View source →
Before you call or chat
aicrazed will never ask you for a password, one-time passcode, gift card, or payment over the phone or in chat. Neither will Amazon’s real support team. If someone claiming to represent Amazon asks for these, hang up — you’ve reached a scammer, not support.
- We never ask for your password, one-time code, or payment details.
- The links above go to Amazon’s own official domain — check your browser’s address bar.
- If a search result or ad shows a different number for Amazon, treat it as unverified until you confirm it on their official site.
Common issues & how to resolve them
General guidance based on what usually works for this kind of issue — not Amazon’s official policy.
Where's my order / shipping and delivery
Check the order's tracking page first — carrier delays show up there before Amazon support would know more than you do. Use the contact option above if the package is marked delivered but isn't there, or tracking has stalled.
Returns, refunds, and product support
Start a return from Your Orders if the item is still within the return window, and keep the order confirmation handy. Contact Amazon above if the item is defective outside that window or the return option isn't showing.
Managing your account
Most account details can be updated directly in your account settings. Contact Amazon above for anything the settings page doesn't cover.
Security and privacy
Review your account's recent sign-in activity and connected devices first if something feels off. Use the contact option above to report anything you didn't recognize.
Payment, pricing, and promotions
Double-check the card on file for a typo or expiration date, and confirm a promo code's exact terms before assuming it's an error. Contact Amazon above if a charge still looks wrong.
Average wait time
Amazon doesn’t publish wait-time data — this isn’t a verified figure.
Best time to contact
General rule of thumb, not brand-specific data: contacting outside peak hours tends to mean a shorter wait.
Quick answers
Does Amazon have a customer service phone number?
No. Amazon does not publish a public customer service phone number. Its official help page instead asks you to sign in and choose your issue, which connects you by phone, chat, or email as appropriate. Use the official chat link on this page instead.
What are Amazon’s support hours?
Amazon offers support 24 hours a day, every day.
What can I contact Amazon about?
Common reasons people contact Amazon include: Where's my order / shipping and delivery; Returns, refunds, and product support; and Managing your account.