Walmart customer service
Retail · Independent contact guide
ASL (American Sign Language) video support is also available.
No specific support hours are published on Walmart's official contact pages.
Checked against Walmart’s official site on 2026-09-08. View source →
Before you call or chat
aicrazed will never ask you for a password, one-time passcode, gift card, or payment over the phone or in chat. Neither will Walmart’s real support team. If someone claiming to represent Walmart asks for these, hang up — you’ve reached a scammer, not support.
- We never ask for your password, one-time code, or payment details.
- The links above go to Walmart’s own official domain — check your browser’s address bar.
- If a search result or ad shows a different number for Walmart, treat it as unverified until you confirm it on their official site.
Common issues & how to resolve them
General guidance based on what usually works for this kind of issue — not Walmart’s official policy.
Track your order
Have your order number and the email used at checkout ready — most order-status questions are resolved fastest with those on hand, using the contact option above.
Edit or cancel an order
Check your order history first — many orders can still be edited or canceled there if they haven't shipped yet. If that option is gone, contact Walmart above as soon as possible.
Returns and refunds
Start a return from your order history if possible, and keep your receipt or order confirmation handy. If the order doesn't show a return option, use the contact channel above instead.
Account and payment issues
Most account and payment-method details can be updated directly in account settings. Contact Walmart above for anything the settings page doesn't cover, or if a charge looks wrong.
Pickup and delivery problems
Check your pickup-ready or delivery-tracking notification first to confirm the current status. Contact Walmart above if the order isn't ready or delivered when it said it would be.
Average wait time
Walmart doesn’t publish wait-time data — this isn’t a verified figure.
Best time to contact
General rule of thumb, not brand-specific data: contacting outside peak hours tends to mean a shorter wait.
Quick answers
Does Walmart have a customer service phone number?
Yes — Walmart’s verified customer service number is 1-800-925-6278. ASL (American Sign Language) video support is also available.
What are Walmart’s support hours?
No specific support hours are published on Walmart's official contact pages.
What can I contact Walmart about?
Common reasons people contact Walmart include: Track your order; Edit or cancel an order; and Returns and refunds.