Instacart customer service
Ride-Hailing & Delivery · Independent contact guide
General line hours are not published. Senior and specialized support (age 60+): 1-844-981-3433, daily 8am–11pm Eastern time.
General support hours are not published. The senior/specialized support line is staffed daily, 8am–11pm Eastern time.
Checked against Instacart’s official site on 2026-10-01. View source →
Before you call
aicrazed will never ask you for a password, one-time passcode, gift card, or payment over the phone or in chat. Neither will Instacart’s real support team. If someone claiming to represent Instacart asks for these, hang up — you’ve reached a scammer, not support.
- We never ask for your password, one-time code, or payment details.
- The links above go to Instacart’s own official domain — check your browser’s address bar.
- If a search result or ad shows a different number for Instacart, treat it as unverified until you confirm it on their official site.
Common issues & how to resolve them
General guidance based on what usually works for this kind of issue — not Instacart’s official policy.
Order tracking and shopper communication
Message your shopper directly through the live order tracking screen for the fastest response during an active order.
Delivery issue reporting
Report a missing, wrong, or damaged item directly on the order's receipt screen within the app — Instacart's refund and credit tools are tied to that specific order.
Payments, charges, and promos
Check the order receipt for a breakdown of service fees, tips, and any promo applied before disputing a charge — final totals can differ slightly from the estimate shown at checkout.
Instacart+ membership management
Manage or cancel Instacart+ membership directly in account settings under "Your Membership."
Account settings and login
Password resets and login issues can usually be resolved through the app's "Forgot password" flow. Contact Instacart above if you're locked out entirely.
Pricing and fees
Instacart's pricing on some items can differ from in-store pricing, and this is disclosed at checkout — review the itemized receipt before contacting support about a pricing discrepancy.
Average wait time
Instacart doesn’t publish wait-time data — this isn’t a verified figure.
Best time to contact
General rule of thumb, not brand-specific data: contacting outside peak hours tends to mean a shorter wait.
Quick answers
Does Instacart have a customer service phone number?
Yes — Instacart’s verified customer service number is 1-888-246-7822. General line hours are not published. Senior and specialized support (age 60+): 1-844-981-3433, daily 8am–11pm Eastern time.
What are Instacart’s support hours?
General support hours are not published. The senior/specialized support line is staffed daily, 8am–11pm Eastern time.
What can I contact Instacart about?
Common reasons people contact Instacart include: Order tracking and shopper communication; Delivery issue reporting; and Payments, charges, and promos.