Uber customer service
Ride-Hailing & Delivery · Independent contact guide
Uber publishes no phone number — use the official contact form below.
Uber's own help center states it directly: “While we don’t offer a customer service number for Uber riders, you can log in to your account to get personalized support.” Any “support number” for Uber circulating elsewhere is not confirmed and may be a scam.
No public phone or chat hours are published — support is account-login-gated and personalized once you sign in.
Checked against Uber’s official site on 2026-10-01. View source →
Before you reach out
Uber does not publish a general customer service phone number for riders. A “Critical Safety Response Line” number circulates on third-party sites but could not be confirmed on an Uber-owned page — treat it as unverified.
- We never ask for your password, one-time code, or payment details.
- The links above go to Uber’s own official domain — check your browser’s address bar.
- If a search result or ad shows a different number for Uber, treat it as unverified until you confirm it on their official site.
Common issues & how to resolve them
General guidance based on what usually works for this kind of issue — not Uber’s official policy.
Trip issues
Open "Your Trips" in the Uber app and select the specific ride to report an issue — this routes it to the right review team faster than a general message.
Lost item during a trip
Use the "I lost an item" flow under your trip history to contact your driver directly first, since drivers often still have the item. Uber's lost-item line is reached only through this in-app flow.
Payment issue or fare review
Review the fare breakdown on the specific trip receipt in your ride history before disputing a charge — tolls, surge pricing, and wait time are itemized there.
Cash payment issues
Cash payment availability and any related issues are handled through the trip-specific help flow in the app rather than a general account issue.
Reporting an issue with the app
Use the in-app "Help" section for technical issues, which routes to Uber's support team with your account and device details attached automatically.
Disputing an unpaid prior trip
Review the trip in your ride history and use the trip-specific help flow to dispute it — Uber ties these disputes to the individual trip record, not a general account message.
Average wait time
Uber doesn’t publish wait-time data — this isn’t a verified figure.
Best time to contact
General rule of thumb, not brand-specific data: contacting outside peak hours tends to mean a shorter wait.
Quick answers
Does Uber have a customer service phone number?
No. Uber does not publish a public customer service phone number. Uber's own help center states it directly: “While we don’t offer a customer service number for Uber riders, you can log in to your account to get personalized support.” Use the official contact form link on this page instead.
What are Uber’s support hours?
No public phone or chat hours are published — support is account-login-gated and personalized once you sign in.
What can I contact Uber about?
Common reasons people contact Uber include: Trip issues; Lost item during a trip; and Payment issue or fare review.