Temu customer service
Retail · Independent contact guide
Temu publishes no phone number — use the official chat below.
Its official Contact Us page lists 24/7 chat as the main support channel for general (US) support. Any “support number” for Temu circulating elsewhere is not confirmed and may be a scam.
Checked against Temu’s official site on 2026-09-08. View source →
Before you call or chat
aicrazed will never ask you for a password, one-time passcode, gift card, or payment over the phone or in chat. Neither will Temu’s real support team. If someone claiming to represent Temu asks for these, hang up — you’ve reached a scammer, not support.
- We never ask for your password, one-time code, or payment details.
- The links above go to Temu’s own official domain — check your browser’s address bar.
- If a search result or ad shows a different number for Temu, treat it as unverified until you confirm it on their official site.
Common issues & how to resolve them
General guidance based on what usually works for this kind of issue — not Temu’s official policy.
Find my order or track a shipment
Have your order number and the email used at checkout ready — Temu's tracking page needs one of those to pull up a shipment. Use the contact option above if tracking hasn't updated in several days.
Cancel an order
Check your order history first — many orders can still be canceled there if they haven't shipped yet. If that option is already gone, contact Temu above right away; the sooner you ask, the better the odds of stopping it.
Return or refund status
Start a return from your order history if it's still eligible, and keep your order confirmation handy. If the order doesn't show a return option, use the contact channel above instead.
Managing my account
Most account details — email, password, addresses — can be updated directly in account settings. Contact Temu above for anything the settings page doesn't cover.
Payment and promo codes
Double-check the card on file and the exact wording/expiration of the promo code first, since typos are the most common cause. Contact Temu above if a code still won't apply or a charge looks wrong.
Average wait time
Temu doesn’t publish wait-time data — this isn’t a verified figure.
Best time to contact
General rule of thumb, not brand-specific data: contacting outside peak hours tends to mean a shorter wait.
Quick answers
Does Temu have a customer service phone number?
No. Temu does not publish a public customer service phone number. Its official Contact Us page lists 24/7 chat as the main support channel for general (US) support. Use the official chat link on this page instead.
What are Temu’s support hours?
Temu offers support 24 hours a day, every day.
What can I contact Temu about?
Common reasons people contact Temu include: Find my order or track a shipment; Cancel an order; and Return or refund status.