Best Buy customer service
Retail · Independent contact guide
Best Buy publishes no phone number — use the official chat below.
Best Buy's official contact pages route you through topic buttons (Orders & Purchases, My Account, and so on) rather than displaying one general phone number as page text. Any “support number” for Best Buy circulating elsewhere is not confirmed and may be a scam.
No specific support hours are published on Best Buy's official contact pages.
Checked against Best Buy’s official site on 2026-09-08. View source →
Before you call or chat
aicrazed will never ask you for a password, one-time passcode, gift card, or payment over the phone or in chat. Neither will Best Buy’s real support team. If someone claiming to represent Best Buy asks for these, hang up — you’ve reached a scammer, not support.
- We never ask for your password, one-time code, or payment details.
- The links above go to Best Buy’s own official domain — check your browser’s address bar.
- If a search result or ad shows a different number for Best Buy, treat it as unverified until you confirm it on their official site.
Common issues & how to resolve them
General guidance based on what usually works for this kind of issue — not Best Buy’s official policy.
Orders and purchases
Have your order number and the email used at checkout ready — most order questions are resolved fastest with those on hand, using the contact option above.
Returns and exchanges
Start a return or exchange from your order history if it's within the return window, and bring your receipt or order confirmation. Contact Best Buy above if the item is outside that window or defective.
Price Match Guarantee
Have your receipt and a link or ad showing the lower price ready — most price-match requests need both. Contact Best Buy above to submit it, ideally before or shortly after purchase.
Product repair and support
Check whether your item is still under warranty first, since that changes what Best Buy can offer. Contact them above with your order or serial number.
Shipping, delivery, and store pickup
Confirm your pickup-ready notification or delivery tracking first, and bring the order confirmation and ID used at checkout for pickup. Contact Best Buy above if the order isn't ready or delivered when expected.
Average wait time
Best Buy doesn’t publish wait-time data — this isn’t a verified figure.
Best time to contact
General rule of thumb, not brand-specific data: contacting outside peak hours tends to mean a shorter wait.
Quick answers
Does Best Buy have a customer service phone number?
No. Best Buy does not publish a public customer service phone number. Best Buy's official contact pages route you through topic buttons (Orders & Purchases, My Account, and so on) rather than displaying one general phone number as page text. Use the official chat link on this page instead.
What are Best Buy’s support hours?
No specific support hours are published on Best Buy's official contact pages.
What can I contact Best Buy about?
Common reasons people contact Best Buy include: Orders and purchases; Returns and exchanges; and Price Match Guarantee.