Shein customer service
Retail · Independent contact guide
Phone support: Monday–Friday, 9 a.m.–6 p.m. Pacific time. Live chat runs longer hours — see below.
Checked against Shein’s official site on 2026-09-08. View source →
Before you call or chat
aicrazed will never ask you for a password, one-time passcode, gift card, or payment over the phone or in chat. Neither will Shein’s real support team. If someone claiming to represent Shein asks for these, hang up — you’ve reached a scammer, not support.
- We never ask for your password, one-time code, or payment details.
- The links above go to Shein’s own official domain — check your browser’s address bar.
- If a search result or ad shows a different number for Shein, treat it as unverified until you confirm it on their official site.
Common issues & how to resolve them
General guidance based on what usually works for this kind of issue — not Shein’s official policy.
Tracking and delivery
Check the order's tracking link first — international shipments can take longer to update than domestic ones. Contact Shein above if tracking hasn't moved in several days.
Return and refund status
Start a return from your order history if it's within the return window, and keep your order confirmation handy. If the order doesn't show a return option, use the contact channel above instead.
Order processing
Orders can usually still be changed or canceled in the short window before they're packed — check your order history first. Contact Shein above if that window has already closed.
Payment issues
Double-check the card or payment method on file for a typo or expiration date first. If a charge still looks wrong, contact Shein above with the exact date and amount.
Account issues
Most account details can be updated directly in your account settings. Contact Shein above for anything the settings page doesn't cover.
Average wait time
Shein doesn’t publish wait-time data — this isn’t a verified figure.
Best time to contact
General rule of thumb, not brand-specific data: contacting outside peak hours tends to mean a shorter wait.
Quick answers
Does Shein have a customer service phone number?
Yes — Shein’s verified customer service number is 1-833-853-8668. Phone support: Monday–Friday, 9 a.m.–6 p.m. Pacific time. Live chat runs longer hours — see below.
What are Shein’s support hours?
Shein’s stated support hours are 4:00 AM–8:00 PM Pacific time, every day.
What can I contact Shein about?
Common reasons people contact Shein include: Tracking and delivery; Return and refund status; and Order processing.